Orders are typically processed within 1–2 business days and shipped within the United States using USPS or UPS. Due to international shipping regulations, we do not ship lighters outside the U.S., and orders over $100 require a signature upon delivery. Read our full Shipping Policy for shipping options, restrictions, and delivery information.
We accept returns within 21 days of delivery on unused items returned in their original packaging with proof of purchase. Personalized items, pre-owned products, refills, replacement parts, sale items, and gift cards are not eligible for return. Read our full Return Policy for complete details and return instructions.
If your soft flame lighter will not spark, the flint is the first thing to check. If the flint is worn down or missing, the lighter will not ignite. Read the full guide for full troubleshooting steps.
