Repairs and Service

S.T. Dupont Authorized Repair Services

We offer both warranty and non-warranty repairs for S.T. Dupont lighters, jet lighters, and pens. Please note that we only service S.T. Dupont products under warranty with a valid proof of purchase.

Important Notes

Warranty Repairs: To qualify for warranty repairs, you must include a proof of purchase that clearly shows the date and item purchased.


Non-Warranty Repairs: We also offer repairs for non-warranty S.T. Dupont items, as well as Dunhill and IM Corona lighters. For pen brands, repairs are handled on a case-by-case basis. Unfortunately, we do not repair leather goods.


Cosmetic Damages: We are unable to repair any cosmetic damage, including lacquer damage, chips, or scratches on the finish. We can only replace parts if they are available.

      Shipping Your Item for Repair

      Please mail your item(s) requiring service to:

      Art Brown International
      15 West 47th Street, Suite E18
      New York, NY 10036
      +1 (212) 921-1144+1 (212) 921-1144

      Important: Do not send your item in its original packaging, as it may get damaged in transit. We are not responsible for any damage to the packaging during shipping.

      Please include:

      •  A brief note describing the issue you are experiencing

      •  Your contact information (phone number and email address)

      •  Your return shipping address

      Once we receive and inspect your item, we will send you an invoice for approval if any charges are required to complete the repair. If you decline the charges or if the item is non-repairable, you will be responsible for return shipping costs.

      Additional Information

      If you would like to purchase gas or ink refills, please specify the quantity and color when sending your item.

      We hold unpaid items for a maximum of three (3) months after sending an estimate/invoice. After this period, the item will be discarded unless otherwise discussed.

      For more details on S.T. Dupont's service guarantee, please refer to the conditions of S.T. Dupont's guarantee.

      Customization Options

       Personalization:

      On each S.T. Dupont lighter and pen, the company was kind enough to leave space for custom engraving. Our products are engraved using a laser engraving, ensuring every line and curl is as even and smooth as can be. Engraving price may vary according to style, length or message. Give us a call to discuss your options.

      Converting your pens:

      Many of S.T. Dupont rollerball pens are able to be converted to a fountain pen and vice-versa. If a product you have been looking for is unavailable - give us a call. We may be able to convert an item from our stock. 

      Want to make searching easier? S.T. Dupont has worked out a system with their reference numbers to make it easier for sellers and buyers alike. Each product has a unique 6+ digit code.

      Fountain Pen Reference Numbers- XX0XXX (ex. 410715)

      Rollerball Pen Reference Numbers- XX2XXX (ex. 412715)

      Ballpoint Pen Reference Numbers- XX5XXX (ex. 415715)

      Send us a message letting us know how we can help you.