Shipping

$7.99 Flat Rate for orders valued at $20-$200 sent via USPS Ground Advantage.

SHIPPING, RETURNS, AND CANCELLATIONS

Flat Rate Packages

$4.99 Flat Rate for Pen and Lighter Refills. Free shipping on orders of refills valued at $50 or more.

$3.99 Flat Rate for orders valued at $0-$19 sent via USPS Ground Advantage.

$7.99 Flat Rate for orders valued at $20-$199 sent via USPS Ground Advantage.

 

Signature Required for all packages over $100.

 

USPS First Class 
$12.95 for all small USPS Ground Advantage return shipments. Additional fee for other packages depending on value and size.

*UPS or Fedex, Saturday Delivery, or other additional options will be calculated on a case to case basis.

**Tracking will be sent when the item is shipped if an email address is provided.

Order Processing
Generally, you order will be shipped between 1-3 business days (same day if possible). If the product you order happens to be on backorder, we will notify you immediately. You will then be given the choice to wait for the item to arrive, substitute the backordered item for another item or cancel your order. All orders go through an address verification system in order to protect our customers and the company against fraud. The billing address must match the shipping address for all orders.
We reserve the right to cancel an order that is suspected to be fraudulent. 

Return Policy
If for any reason you are not 100% satisfied with your purchase, let us know within 72 hours of receiving the item We will provide instructions on how to proceed with your return. Simply return the unused item(s) in its original condition, with the original packaging within 3 days via USPS Priority mail for a refund, shipping not included. Please note that we charge a 15% restocking fee on returns once payment has already been processed. No returns or exchange accepted after 21 days of receiving the item. Unfortunately, we can't accept used products for exchange or credit .

Repairs:
Please contact us before you send in the item:   
Phone #: (212) 921-1144
Email:  contact@artbrown.com

Please have the following information ready:
Invoice Number
Model Number
Serial Number
Outline of the problem
Art Brown is not responsible in any way for returned packages that were lost or damaged during shipment.  We have insurance on all shipments.

We always use Tracking, Insurance & Signature Required for all of our shipments.

Please feel free to contact us if you have any questions or concerns 212.921.1144 email contact@artbrown.com