What is and what is not covered by the S.T. Dupont warranty?

What is and what is not covered by the S.T. Dupont warranty?

The warranty for S.T. Dupont lighters generally covers a period of two years from the date of purchase. This warranty is limited to manufacturing defects and craftsmanship issues. It's important to note that the warranty does not cover wear and tear from regular use, accidental damage, or problems arising from improper maintenance or use of non-recommended accessories or gas​.

Additionally, for any interventions carried out by the S.T. Dupont After-Sales service, they cover parts and labor for a period of 12 months from the date the product leaves their repair workshop. However, for models that are more than 10 years old, replacement parts may no longer be available. In such cases, an alternative solution will be proposed​.

It's also important to know that the warranty does not cover accidental damages or damages from misuse​. To ensure you benefit from the warranty, keeping your original purchase receipt as proof of the date of purchase is advisable.

    Issues that will void your warranty:

    • Evidence that non S.T. Dupont branded gas was used

    • Large amounts of dust or debris blocking the air intake, ignitor, burner etc.

           
    Low quality gas will create build up in your lighter. The left is an example of using cheap gas, and the right is what happend when you allow dust to build up in your burner.
    • Improper use of the product

    • Taking apart the product in any way other than to change the flint, butane or pen refill

    • Any physical damage (surface scratches do not count)

    Physical damage like this can knock internal components around. This will void your warranty.

    • Water damage

    • Use of oil or other solvents when cleaning your product. Do not use any solvents when cleaning your products. You can learn more about proper cleaning procedure here.

    water damaged jet lighter

    This is a good example of what happens when you allow liquids to come in contact with your lighter

    • Internal body/shell blown out (torch lighter)

    blown out maxijet lighter

    The expansion of the body's casing is due to prolonged contact with heat or direct sunlight

    When investing in a luxury item like an S.T. Dupont lighter, discerning buyers often seek reassurance beyond its aesthetic appeal. Questions about warranties and repair services are not just queries; they reflect the desire for assurance and long-term value. Fortunately, S.T. Dupont takes pride in its commitment to quality, offering both warranties and exemplary repair services for its esteemed clientele.

    A hallmark of S.T. Dupont's dedication to excellence is its warranty policy. Each S.T. Dupont lighter is a testament to precision engineering and meticulous craftsmanship. To safeguard these standards, the brand typically offers a warranty against manufacturing defects. This warranty can be claimed within 2 years of the date of purchase.

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