At Art Brown we have created this privacy statement so that you have easy access to information about our privacy practices.
About the Information We Collect
Art Brown works with information that helps us understand what customers want when they visit artbrown.com. We analyze customer information as a whole, that is, we collect information about thousands of site visits and analyze it in its entirety. We look for trends among many site visitors, rather than analyzing information about any individual customer. An example is studying which parts of our site are viewed most frequently.
We at times use testimonials from our customers in printed material or on our web site, but only when we have your express permission to do so. Testimonials come from customer comments posted or e-mailed directly to us or through BizRate, a reporting service that monitors e-businesses providing ratings based on customer surveys. To see our current BizRate.com rating, click here.
Information We Request, and How We Use It
In several areas of artbrown.com, we ask you to provide information by filling out and submitting an online form. Following is a list of the information we request, and details on how we use this information.
Checkout. We ask for your name, address and contact information so we can send you your order, and so we can contact you if we have a question about your order. We ask for credit card information so we can fulfill your order, and so we can provide this information to the company or companies who process your credit card payment. We may share your name and address with other companies whose products we think you may be interested in. We do not share or sell email addresses. Within a month of your purchase, you will receive a Art Brown free e-newsletter of seasonal birdfeeding tips at your email address; this mailing has an automatic unsubscribe area at the bottom of each mailing.
Catalog Requests. We ask for a name and address to complete your request and do not share this request-only information.
My Account. For ease of reordering, you may set up an account with your name, address, phone number and email address. Note: we do not store credit card information; it must be entered each time you order. Your account will store information about your previous purchases to make reordering easier for you. We do not share or sell email addresses.
Art Brown Free E-Newsletter & Email Promotions. We ask you to provide a name, email address and profile information. We use this information only to fulfill your request and, in the case of profile information, to help make sure we're sending you the type of email you want to receive. We do not share or sell email addresses. If you no longer wish to review the e-newsletter, you will find an automatic unsubscribe area at the end of emailing.
Gift Cards & Gift Messages. You may send a personal greeting with your gift order. We make no use of the information contained in these greetings except to complete your order as you have requested.
Information We Do Not Collect
When you visit our site, we do not collect your name, email address or any other personal information unless you provide it.
Cookies -- What Cookies Are & How We Use Them
Cookies are bits of text that your web browser software stores on your computer when you visit some web sites. We use a cookie to help make it easier for you to use our site. A cookie of ours allows you, for instance, to access Your Account. The cookie itself does not have this information, rather it is like a key that, once received by our site, is associated with your information if you have set up Your Account with your name, address, etc. A cookie allows your shopping experience to be easier and customized to your needs. Your browser must be set to accept cookies before you can place an order at Art Brown.com (the setting is in your browser's preferences, usually in the edit menu.
How We Use Email
Order Confirmation: After you place an order with us online, you will receive an email confirmation that we have received your order. You will receive this email only if you have provided your correct email address during checkout.
Customer Service: We welcome Customer Service inquiries via email. We reply within a business day, except Sundays.
Email Newsletter: We send our free monthly email newsletter of birdfeeding tips and occasional product specials to subscribers and to other customers who we think might be interested in them. Unsubscribe instructions are included in each mailing.
If you use your email address only to contact us to make a comment, we do not use that address for marketing purposes.
We encourage email from our customers for questions, comments and feedback. We read every email we receive and we learn from them all the time.
Links to Other Sites.
We provide links to other sites we think you will find informative and useful. These sites have their own privacy and security policies. We recommend that you review such policies at any site you visit
About the Information We Share with Others.
If you provide us with your name and postal address, we may make it available to other companies who want to tell you about their products. (See below if you prefer that we not share this information.)
Information We Do Not Share with Others.
Art Brown does not sell, trade or share email addresses or specific purchasing details about a customer or their household.
How to Remove Your Name from our Print Catalog Mailing List, etc.:
* Eliminate duplicate catalogs
* Limit the Art Brown catalogs you receive
* Remove your name from our catalog mailing list
* Remove your name from any list we rent to other direct mail companies
* Update the name and address information we use when we mail you catalogs. (If you are moving, please let us know when your new address is in effect.)
Please include a note of instruction and a catalog mailing label(s) and send your request to:
